How can I decrease escalations?

We will decrease escalations such as Phone or E-mail by elimination unnecessary customer contact. But first we need to understand your business needs and that's why we always conduct a scan of your service processes, website and organisation. 

After analysis we collect as many questions as possible. Than we love to publish te tool and let the machine do the work. The application wil matched and recommended the most relevant articles to customers based on their browsing activity. 

With this plan we already decrease 30% phone calls within two months by a happy customer of We-assist. 

Want to know more? Download the business-case or contact us via sales@we-assist.com.